FAQ


What do I need to know before a technician visits my home?

A person at least 18 years of age must be present during the entire time period that services are provided. The technician must receive: full access to the computer(s) and/or other devices(s) to be serviced, access to your residence, your consent and cooperation to enter your residence, a safe working environment, working space and electrical power.

What can I expect during a technician’s visit to my home or office?

Upon arrival, he or she will interview you to better assess the problem or situation. After the service or repair has been completed, the professional will provide an understandable and concise verbal and written statement presenting the particular facts of the client’s case and the conclusive methods or procedures used to rectify the situation or problem.

What forms of payment does Olson Technology take?

Cash, Check, or Credit card payments made via PayPal.

What if Olson Technology can’t fix the problem?

Verbal and written estimates are given before any work begins. If the issue cannot be fixed, no charge is assessed.

Does Olson Technology guarantee its service?

Yes. If you are not satisfied with your service, please contact us for scheduling a solution. We guarantee our services for a period of 30 days. However, for repairs necessitated by a virus or spyware, our service guarantee is only valid if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or before you again connect to the internet.

What is Off-site service?

Off-site service can be accomplished in three ways: by phone, by email, or by remote access. Phone and email can be helpful but are not always the fastest. The best and preferable method is through remote control of your computer. If access is granted, we can control your computer remotely and “see” what you are seeing. This form of off-site service generally solves issues the fastest.

Why is my computer running slowly?

The longer you use a computer, the slower it ends up running. When you buy a new computer, it works to fulfill all your computing requirements, but in due course of time its performance changes, it becomes slow, and you face problems and errors even while performing simple tasks. These system errors and crashes often cause you to lose important data and information. Most of the time, you can recover the lost data only if you have taken backups or have been regularly saving your work. In most cases, it is the way you use your computer that affects its performance. There are many possible reasons that can cause your computer to slow down. Some of these are running multiple programs, virus or spyware infections, a fragmented hard-disk, insufficient RAM, and Windows registry errors.

computer handsHow can I increase the speed of my computer?

There are several tasks that you can perform to maintain your computer and keep it running smoothly:

*Clean Up Your Disk Space

You can use the Disk Cleanup tool to free up space on your computer’s hard disk and thus enhance the performance of your computer. This tool works by identifying files that you can safely delete. It then helps you select the files you want to remove. Some of the files the tool identifies are Temporary Internet files, downloaded program files, Windows temporary files and so on. The tool also gives you the option to empty the Recycle Bin, and remove optional Windows components and installed programs that are no longer in use.

*Remove Fragmentation

Fragmentation of data on the hard disk brings down the overall performance of your system. On a disk full of fragmented files, your PC needs to search the entire hard disk when the file is opened to put it back together. This considerably increases the response time and thus slows down your system. The Disk Defragmenter tool consolidates these fragmented files and folders on your hard disk and stores them at a single location on the disk. This not only speeds up your disk’s reading and writing process, but also enhances the performance of your PC.

*Registry Clean Up

The Windows registry controls your operating system and the applications that run on it. Registry problems occur due to the accumulation of unwanted junk data resulting in several computer errors and frequent system freezes.

*Remove Harmful Programs

It is important to use up-to-date security software to detect and remove programs, such as virus or spyware, that are harmful to your computer. These programs slow down your PC, cause unwanted and unexpected behavior, and even cause damage to your data. To prevent these problems and protect your computer, you must regularly use up-to-date anti-virus and Anti Spyware programs.

*Reduce Startup Programs

There are certain programs that Windows loads every time you boot up your system. These extra or unwanted items increase your startup time. To manage the list of startup programs, on the Start menu, select Run, type msconfig and then press Enter to open the System Configuration Utility. On the Startup tab, clear the items in the list which you don’t need and then click Apply and then OK. Finally, restart your PC to implement your changes.

*Update Your Programs

For your computer to perform smoothly and be error-free, make sure you have all of your programs up to date, especially anti-virus, firewall, and all critical updates from Windows Update.

*Hardware Upgrades

System upgrades, such as increasing the RAM, installing a better Graphics card, and adding a faster CPU can also considerably help increase the speed of your computer.